eChapters

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Objective: To prepare a non-projected audio-visual aid (chart).

Description: Audio visual aids are media that can make communication more effective through use of sound and visuals. They are of two types – projected and non-projected aids. Non projected aids are visual materials that are used as it is by the instructor and do not need any device or equipment. Examples include charts, posters, leaflets, flash cards, etc. They are easy to prepare, carry and use. They can be prepared as and when needed and multiplied at low cost.

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Objective: To understand the characteristics and limitations of language.

Description: Language is the structured system of symbols, which are called as words. Semantics refers to the study of the relationship between symbols and their meaning. All languages are arbitrary as the word symbol is not the thing it represents (i.e. if all of us agree, we can refer to a “cat” as “donkey”, without turning it into one!). Words can be both abstract (things that cannot be sensed directly) and concrete (things that can be experienced through sensory organs).

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Objective: To understand gap in communication process.

Description: Communication is never 100 percent efficient. In other words, even an ideal situation does not lead to complete and full understanding between the sender and receiver. Often, the receiver may understand the message differently or receive only a part of the message. This happens as every individual has a different frame of reference. Frame of reference is the set of experiences, beliefs and values which influence a person’s behaviour and acts as a benchmark against which all new stimuli are interpreted. Based on the frame of reference, every individual develops a perception. Perception is the process of receiving and interpreting stimuli.

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Objective:To understand the concept of perception and its role in communication.

Description: Human body receives stimuli through various sensory organs and the brain processes these stimuli and assigns meanings leading to a reaction. This process of organizing, identifying and interpreting of sensory stimuli leading to an understanding of the environment is called perception.

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Objective: To practice giving appropriate feedback.

Description: Communication is a cyclic process. The message originates from the source and is reaches the receiver. The receiver then decodes the message (i.e; makes sense)and sends a message back to the sender to convey his/her understanding or agreement with the message that has been received. Feedback not only completes the communication cycle, but also takes the process forward.

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Objective: To understand the importance of paralanguage in verbal communication.

Description: Paralanguage is the variation in voice and includes vocal characteristics such as pitch, range, resonance, tempo, etc. Though it is an integral part of verbal communication, it is quite distinct from the actual signs and symbols that are used by the communicator.

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Objective: To understand the significance of non-verbal communication.

Description: Non verbal communication refers to communication without the use of words. It can encompass a wide range of communication behaviour from body language to choice and use of architectural objects. It is used for repeating, substituting, complementing, regulating verbal messages and deceiving. Some of the common non verbal means of communication include: Gestures: Gestures are movement of body parts and kinesics refers to the study of body movement.

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Objective: To understand communication process and its elements.

Description: Communication is the process by which a person shares knowledge, feelings, ideas, and information, etc. with another person(s) in such a way that each gains a common understanding about the meaning and intent of the message. Major functions of communication include sharing information, issuing instructions, persuasion and motivation. There are several elements in communication process. Anyone who takes the initiative and starts the communication process is called the source or communicator. The intended recipient of the communication content is called as the receiver. Any sign or symbol which has the same meaning for the source and the receiver is called is the message. Receiver is the intended recipient of the message and what the communicator hopes to accomplish is the objective of communication process.

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Objective: To get acquainted with classmates.

Description: This is the first lab activity and has been designed to make the students feel comfortable in their new surroundings. The aim is also to help them get acquainted with their classmates as they are still new to each other. This short fun activity will help them mingle and set the tone for upcoming activities.

Introduction

Impact assessment (IA) is defined as "a set of logical steps to be followed in the preparation of policy proposals. It is an essential tool to ensure that policies are crafted based on transparent, inclusive, and balanced procedures, define the various quality standards, and provide basic instructions to the impact assessment process" (European Commission).

15.1 Agricultural Economics and Definition

As a separate subject, agricultural economics emerged in the beginning of 20th century when the economic issues related to agriculture aroused interest at various educational centres. The depression of 1890s which wrecked have in agriculture at many places and it forced organised farmers groups to take keen interest in farm management problems. The study and teaching of agricultural economics was started at Harvard University (U.S.A.) in 1903 by Professor Thomas Nixon Carver. Agricultural economics may be defined as the “Application of Principles & Methods of economics to study the problems of agriculture to get maximum output and profits from the use of minimum in but for the wellness of society in general as well as the farming industry in Particular.

A responsibly behaving organization creates a positive impact on society and its operating environment. Globally, there is a rising demand and expectation of people from organizations to act in manners that result into shared value and prosperity. This calls for bringing a major change in the current approach of organizations and their human resources.

Three frameworks could be popularly referred to when we intend to discuss responsible behaviour of an organization. These approaches have been highlighted considering practical significance and ability to fundamentally change the ground rules of organizational day to day working. This includes.

Sambit Sharma, Chairman, CTN Limited (CTNL) received a letter from the Chairperson of 3^rd Pay Revision Committee (PRC) for Public Sector Undertaking (PSU) of India. The letter inter alia sought feedback on existing Performance Management System (PMS) at CTNL and suggestion for its continuity or modification, if any. In past also, CTNL's suggestions on various human resources (HR) matters had been valued by the Committee and many of those suggestions were retained in their final recommendations to the Government of India. Mr. Sharma, off late, had heard many stories, both positive as well as negative, about the PMS within CTNL and was therefore contemplating to thoroughly review the system. He marked the letter to Ratish Agarwal, Director (HR), CTNL to take necessary action.

Background

GMPK is a large professional services partnership firm comprising over 155,000 professionals with presence in more than 156 countries, providing Audit, Tax & Advisory services to some leading companies and governments around the world. In India, the company has two entities with a total of approximately 20000 employees and partners.

For the last four years, GMPK has ranked as an 'Ideal Employer' on a global index of the world's most attractive employers. The index is based on the opinions of close to 130,000 students from renowned academic institutions across many economies, including the United States, China, Germany, France, the United Kingdom and India. GMPK provides its employees with award-winning diversity initiatives and a formal mentoring program.

Context

Value Services Incis (VSI) incorporated and headquartered in New York, USA and with presence in 14 countries across the globe. With a total of 14000 employees globally, about 23% of their workforce is based in India in their offices across Mumbai, Delhi and Bangalore. Their India headquarters is in Mumbai.

The company's business is primarily in research services. They pride themselves in providing high quality and in-depth research output across all domains, industries and geographies. They serve 40% of the fortune 500 companies as their clients and by 2020, they aim to cover 70% of the list

Introduction

Mr. Ramesh Gupta was transferred from a well established business division to an emerging division of one of the largest companies of India, TN Limited (TNL) (refer Exhibit-1). Mr. Gupta had more than 30 years of work experience in TNL when he joined this new division. The division was primarily into acquisition and management of oil and gas assets in India and abroad. Recently the company had acquired a very large asset in North America. To manage this asset, a Houston, USA based subsidiary of TNL named as BM Limited (BML) was created (refer Exhibit-2). Considering scale of business and complexity involved, the company decided to post some of its brightest officers there. Through competitive and transparent process of selection, three officers viz.

"Unseasonal thundershowers," remarked Mr. Ritesh Prasad, as he peered out of the windows at the overcast sky and the storm raging outside - the landscape outside was no different than the one raging inside AXYZ ltd, a family-owned, logistics firm. Mr. Ritesh Prasad, or RP as he was popularly known, had been the CHRO at AXYZ for a decade now. He was a personal favourite of Mr. Pulkit Sahni, the founder-owner of AXYZ, and was quite popular with all levels of hierarchy, because of his genial disposition and general sense of empathy towards the firm's workforce.

Introduction

BOGL had set up its wholly owned subsidiary company Bikas Oil Inc. (BOI), Moscow, Russia. Mr. Atanu Saxena and Mr. Samish Batra were recently selected for being deputed to BOI. Being a foreign location, this posting was considered as monetarily rewarding and good for career growth of employees. Subsidiaries of other oil and gas companies were also present in Moscow as this location was considered as the oil and gas business hub of Russia.

Background

Alpha Partners is a large professional services partnership firm comprising over 180,000 professionals with presence in more than 156 countries around the world. It primarily deals in three main businesses - Statutory Audit of listed companies, Taxation Services (both corporate and individuals& Advisory services to leading private companies and governments around the world.

In India, the company has a total of approximately 20000 employees and partners divided between two broad entities - Alpha Partners India (AI) and Alpha Partners Global Services (AGS). AI is the primary client service firm in India and is engaged in professional services to clients in the Indian geography. AGS, on the other hand is a joint venture between Alpha Partners firms in U.S, U.K. and India - all three holding equal shares of AGS

Expectation from Work and Career

Millennials do not distinguish work from life; for them, both work and life blend into a single entity, and therefore, they do not seek a balance between them unlike previous generations (Meister and Willyerd, 2010). This is precisely why they seek work that has a strong focus on personal fulfilment. Their perception of work is that it is a source of opportunities to strike friendships, learn new skills, and associate with a larger purpose. They derive job satisfaction from this singular sense of purpose - they are also the most socially conscious generation since the 1960s. This social consciousness lends them a sense of validation of their purpose - they wish to see their work making the necessary social impact.