Dr. Devesh Thakur
The video explains: 1. Maintain Professionalism: When conflicts arise, it's crucial to keep the focus on work-related issues and avoid personal attacks. Stick to the facts and address specific work-related concerns rather than criticizing someone's character. 2. Empathetic Perspective: Make an effort to understand the other person's viewpoint and be willing to admit your own mistakes or shortcomings. Acknowledging some value in their perspective can open the door to productive dialogue and resolution. 3. Offer Solutions, Not Just Problems: Instead of dwelling on the problem, provide constructive solutions to the situation you're dealing with. Offering practical ways to address issues demonstrates your commitment to resolving conflicts. 4. Gratitude for Feedback: Express gratitude when someone points out an error or issue. Thanking them for their input can help maintain a positive tone and encourage ongoing communication for resolving conflicts.
Dr. Devesh Thakur is an enthusiastic and dedicated educator with a passion for cultivating confident communicators. His love for communications & public speaking has led him to earn several certificate courses in public speaking and presentations. He has written several articles, blogs, and books on communication and interpersonal skills.
With PG & Ph.D. from the prestigious Indian Veterinary Research Institute in Extension Education, he has fifteen years of experience in teaching communication courses to varied students of agricultural universities in India. His teaching philosophy revolves around creating a supportive and engaging learning environment where students can overcome their fears and develop the art of persuasive expression. Through a combination of recorded video lectures, and personalized online support, he strives to equip learners with the tools to articulate their ideas with clarity, impact, and conviction.