VAISHALI GILL
Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it's an inborn characteristic. It was not until 1985 that the term "emotional intelligence" was first used by in a doctoral dissertation by Wayne Payne. In 1987, an article published in Mensa Magazine, Keith Beasley uses the term "emotional quotient."In 1995, the concept of emotional intelligence was popularised after the publication of Daniel Goleman’s book Emotional Intelligence: Why It can matter more than IQ. A number of different assessments have emerged to measure levels of emotional intelligence. Such tests generally fall into one of two types: self-report tests and ability tests.Researchers suggest that there are four different levels of emotional intelligence including emotional perception, the ability to reason using emotions, the ability to understand emotions, and the ability to manage emotions. There are five key elements of emotional intelligence according to Daniel Goleman, an American psychologist. True emotional understanding involves more than just understanding your own emotions and those of others. You also need to be able to put this information to work in your daily interactions and communications.